Tate Commercial Services (TCS) is a minority owned and operated commercial janitorial company, headquartered in Nashville, TN, with satellite offices in Hendersonville and Dickson, TN. Tate Commercial Enterprise Incorporated is organized as an S-Corp., the parent company of Tate Commercial Services. TCS is organized in accordance with the laws and regulations for the State of Tennessee. We are fully insured and bonded and take great measures to fulfill the needs of our customers. Tate Commercial Enterprise is certified through the Small Business Administration as an 8-A contractor. TCS is also certified as a Minority Business Entity (MBE) qualified by the Tennessee Minority Supplier Development Council and the Tennessee Governor’s Office of Diversity, and the Nashville Metropolitan Airport.

Our firm has a definitive, tractable, successful experience in janitorial and custodial services for clients in business, industry, and government. The company's proposed approach for the Janitorial Services project builds on our core management team; a group of experienced and hard working managers. Members of TCS’s management team have passed JACHO inspections, numerous Medicare inspections and maintained the highest cleaning inspection average while managing at The Vanderbilt Medical Clinic.

Our core management team has successfully worked together on numerous past projects for other contractors as senior and middle management on such projects as: The Bellsouth Tower, The Vanderbilt Medical Clinic, The Village at Vanderbilt, Medical Center East, Me Harry Medical Clinic, The Nashville Electric Service and DreamWorks…just to name a few. Combining vast experience and a winning attitude, we are able to maintain and foster mutually beneficial relationships with existing clients.

Into our sixth year we have provided and are still providing various types of service for: HCA, Nashville Metro Government, Bridgestone/Firestone, Quebecor World, Bone and Joint Surgery Center, Interstate Packaging, Broker Headquarters Group, IDS, American Building Maintenance, Amsouth, Bank of America, Union Planters, Batten and Shaw Construction, Harvest Construction, Doster Construction, Orion Construction, American Contractors and Premiere Building Maintenance.

Our quality services are documented and experience providing exemplary custodial and janitorial services, commensurate with Best Commercial Practices, to our clients. We fully intend to build on that legacy of excellence as a Janitorial Services Contractor for many years to come.

Tate Commercial Services professional and technical staff in Nashville consists of specialists in building maintenance, supply provisioning, cost estimating, and contract administration. In addition, we employ on retainer a host of licensed professionals to provide guidance and support in the areas of Human Resources, Tax and Contract Law, and Business Development.

TCS has carefully and steadily grown our client base, primarily on the strength and successes of past and current projects. However, we intentionally have retained personal care and attention-to-detail that we know from experience are benchmarks of quality customer care. Our professional staff brings to the table for our clients more than a century of combined experience in the technical disciplines and management programs that are essential for Janitorial Services projects.

Our staff is highly qualified, technically diverse, experienced, motivated, and eminently capable of providing the kind of professional care and personal service that clients seeks of a private-sector custodial contractor. We are extremely proud of our corporate office and we welcome the opportunity to host clients today, tomorrow, and throughout the life of the contract.

In summary, Tate Commercial Services is eminently qualified, perfectly positioned, and totally prepared to provide the personnel, means, methods, management, supervision, and transportation necessary to ensure world-class janitorial services for our client without delay, immediately upon notice of contract award.

• Operational Overview
• Management Approach
• Technical Approach
• Personnel Approach
• Quality Control Overview
• Incubation Center

 OPERATIONAL OVERVIEW For our Janitorial Services projects, our operational objective will be "Sustained Capability and Readiness." Toward that end, Tate Commercial Services has skillfully structured a staffing plan that not only provides best value to our customer, but also addresses what we believe are the two most critical keys-to-success on any large-scale support services endeavor. Those success keys are:

       1. The systematic, orderly accomplishment of work - on time, within budget, and to the complete satisfaction of our client.

       2. The continuous, uninterrupted gathering and dissemination of critical project information - accurately and on real time.

To help accomplish our operational objective, we have organized and staffed our program to respond successfully to the following major technical and management issues:

• Need to ensure continuous, uninterrupted, high-quality services.
• Need to provide a high level of responsiveness.
• Need to work in partnership with the Contracting Officer's Technical Representative.
• Need to exercise strong cost and schedule controls.
• Need to maintain flexibility in response to new and changing situations.

Tate Commercial Services tradition of excellence in addressing these major technical and management issues is well documented. We fully intend to build on that tradition as the Janitorial Contractor for your project.

MANAGEMENT APPROACH Our management approach similarly will be directed toward these objectives. To the greatest extent possible, we will entrust to our full-time, on-site, key management and supervisory personnel the autonomy and flexibility they need to make critical personnel- and workload-based decisions at the project level. At the same time, we will provide our key management personnel with the finest administrative, technical and resource support capabilities in the service industry from our Corporate Headquarters in Nashville, TN. This proven management approach allows our key management and supervisory personnel to spend the bulk of their time in the field concentrating on matters of operational importance, rather than in an office filling-out forms.

TECHNICAL APPROACH We propose to provide the full gamut of our expertise, experience, and oversight to ensure our clients the highest quality janitorial services in the industry. We propose to provide an optimum mix of skilled and unskilled personnel, all dedicated to establishing and maintaining the highest levels of customer satisfaction now and throughout the life of the contract.

For day-to-day, routine, and recurring contract services, our Project Manager and Alternate Project Manager (Janitorial Supervisor), and designated day and night shift supervisors will be highly trained and sufficiently motivated to ensure workforce compliance with the highest standards for quality, timeliness, cleanliness, safety, and personnel integrity.

Personnel APPROACH Ongoing, our overriding personnel objective - as it is on every support services contract we undertake - will be to eliminate personnel turnover altogether. Eliminating turnover not only maximizes our ability to maintain peak performance, but also reduces substantially the production ebbs typically associated with new-hire orientation. To assist in the recruiting process, a specially trained recruiter at our headquarters in Nashville, TN will conduct interviews on a regular basis to ensure that Tate Commercial Services maintains a constant reserve pool of qualified personnel who can be mobilized quickly in the event of surge requirements.

Finally, as new technologies develop and operational procedures refine, we will provide at no cost to the client the requisite resources and training to ensure that all contract personnel maintain the learning curve of their respective disciplines, thus further improving the quality and enhancing the timeliness of services we provide to our clients throughout the life of the contract.

QUALITY CONTROL OVERVIEW By definition, quality control is the formal and informal process of inspections, deficiency reports, and corrective action cycles used to quantitatively, systematically, and accurately verify the quality and timeliness of services provided to the client by contract personnel. Tate Commercial Services is keenly aware of the critical role quality control plays in achieving and maintaining customer satisfaction. We are firmly committed to controlling quality at every functional and administrative level of support. Toward that end, we have developed and will implement a Total Quality Management (TQM) Plan that covers all contract requirements, both functional and administrative. Our QC Plan combines traditional, inspection-oriented processes with progressive, education- and training-oriented protocols to form a Total Quality Management (TQM) package that we believe rivals any in the Janitorial service industry.

The overriding objective of our TQM program is Continuous Process Improvement (CPI). The key to CPI is a carefully planned, rigorously enforced inspection program, carried-out by qualified and motivated team leaders at every functional level of program activity. The typical result when work processes continually improve is enhanced productivity, improved performance, and exceptional customer relations.

We believe our TQM program will accomplish these objectives from the very first day of contract start. Moreover, we believe it will provide the Contracting Officer and Quality Assurance Evaluators (QAE) with a comprehensive, objective, real-time method for evaluating both management performance and support staff capability with unprecedented ease and accountability.

INCUBATION Center TCS was founded in 2001 and is headquartered in Nashville, TN. Tate Commercial Services is located at 315 10th Avenue North Suite 108 at The Nashville Business Incubation Center; one of the most successful Incubation Centers in the United States. In 2004 TCS was evaluated as the number one company out of twenty-two companies in the program.